Water Loss Management: a Three-Part Instructional Series

Susquehanna River Basin Commission

April 11, 2017
July 12, 2017
August 16, 2017

Water Loss Management Instructional Series

The Susquehanna River Basin Commission (Commission) is continuing its Public Water Supply Assistance Program (PWSAP) by partnering with the Pennsylvania Department of Environmental Protection (PADEP) Operator Outreach Assistance Program to present this three-part instructional series.

Description: Many public water suppliers in Pennsylvania deliver water to customers through aging distribution systems. Water systems may be withdrawing, treating, and supplying water for which they may not be fully receiving revenue because of apparent losses (metering and billing inaccuracies) or real losses (leakage). To help public water suppliers conserve water resources and improve operations, the Commission and PADEP are offering a series of three workshops:

Session 2 Wednesday, July 12, 2017 8:30 am to 3:30 pm 5.5 Water Contact Hours

Controlling Water Utility Apparent Losses in Metering and Billing Operations:

  • Learn why metering and billing operations are an important component of your water loss control program.
  • Learn ways to estimate apparent losses and recover lost revenue through accurate metering and billing.


Session 3 Wednesday, August 16, 2017 8:30 am to 4:00 pm 6.0 Water Contact Hours

Fundamentals of Leakage and Pressure Management for Water Utilities:

  • Learn about tools you can use to analyze system leakage.
  • Learn about the importance of system pressure in leakage reduction.
  • Learn how to systematically reduce water loss though leakage reduction and pressure management.

Instructor: George Kunkel, P.E., PA DEP Public Services Institute Instructor
Mr. Kunkel was the former water loss control program manager for the City of Philadelphia and a co-author of the American Water Works Association (AWWA) Free Water Audit Software. He has served, or is serving, on various AWWA water loss control committees and is currently Principal of Kunkel Water Efficiency Consulting.


Session 1 was held on April 11, 2017. Additional sessions of any of the 3 workshops can be repeated given sufficient demand.

In-depth Training in Water Loss Auditing using the AWWA Free Water Audit Software:

  • Learn about the basic components of non-revenue water.
  • Learn how easy it is to use the AWWA software (Excel Spreadsheet application) to help you identify the nature and extent of water loss.
  • Learn how a water audit is an important first step in developing a cost-effective water loss control program


Please Note: These are stand-alone workshops, so you may attend one or all three; however, if you have not conducted a water audit at your utility, we highly recommend attending the Water Loss Auditing course first.

Location: Susquehanna River Basin Commission, 4423 N. Front Street, Harrisburg, PA 17110

Who Should Attend: Water operators and managers, authority and/or board members

Fee: Free of charge, lunch included

PLEASE REGISTER EARLY! SPOTS WILL BE FILLED FIRST-COME, FIRST-SERVED

For more information, please contact:

  • Brent Bauman (SRBC) at 717-238-0423 (x1235) or via email: PWSAP@srbc.net, or
  • Cathy Port (PADEP) at 717.705.4913 or via e-mail: cport@pa.gov

For additional information or to register for the workshop, please visit the Registration Page.

Remote online workshop participation is available; however, PADEP contact hours for Pennsylvania-certified water operators are only available to classroom attendees. If interested, please click “participate online” on the Registration page.